Inclusions & Exclusions

Inclusions

• Kuala Lumpur3 nights
   

  ✅Daily Breakfast with Lunch & Dinners

   

  ✅Sunway Lagoon Night Park Entry

   

  ✅Genting Highlands Tour With 2-Way Cable Car Ride

   

  ✅Batu Caves Visit for 60 Min

   

  ✅Kuala Lumpur City Tour with KL Tower Observation Deck Tickets

   

  ✅Immersify Kuala Lumpur Entry Tickets

   

  ✅SIC Coach Transfers (Airport Included)

   

  ✅English-Speaking Guide (15+ pax above)

   

  ✅Driver Tips and Parking fee

   

  ✅500ml Water Bottel

Exclusions

• International & Domestic Airfare
• Malaysia Visa Charges (if applicable)
• Travel Insurance
• Tourism Tax / Hotel Security Deposit (if any, payable directly)
• Early Check-in & Late Check-out Charges
• Personal Expenses such as laundry, minibar, telephone calls, room service, tips, shopping, etc.
• Meals not specifically mentioned in the inclusions
• Optional Tours & Activities not mentioned in the itinerary
• Entrance Tickets other than those specifically mentioned in inclusions
• Camera / Video Charges at sightseeing places
• Porterage, Driver Tips & Guide Tips (unless specified)
• Any increase in airfare, hotel rates, transport cost, or government taxes
• Expenses arising due to flight delays, cancellation, weather conditions, natural calamities, political disturbances, or any unforeseen circumstances
• Additional vehicle usage apart from the mentioned itinerary

What to expect

• A fast-paced, all-in-one Malaysia experience covering Kuala Lumpur city, Genting Highlands, and Sunway Lagoon, with meals, guided tours, and seamless transfers - perfect for short international getaways.
• ✔ Short Duration – High Experience Value
• ✔ Meals Included
• ✔ Theme Park + Highlands + City in 4 Days
• ✔ Ideal for First-Time Travellers

Note :

• Passport must be valid for a minimum of 6 months from the date of travel.
• Hotel check-in time is generally 1400 hrs and check-out time is 1200 hrs. Early check-in & late check-out are subject to availability.
• All transfers and sightseeing are on SIC (Seat in Coach) basis unless mentioned otherwise.
• Guests are requested to report at the pickup point at least 10 minutes prior to departure timing.
• Any missed transfer or sightseeing due to delay from the guest side will be considered a no-show and no refund shall be provided.
• Rates are subject to availability at the time of confirmation.
• In case any sightseeing attraction is closed due to public holiday, weather conditions, maintenance, or government restrictions, an alternate sightseeing may be provided subject to availability.
• Cable car operations at Genting Highlands are subject to weather and maintenance conditions.
• Sunway Lagoon Night Park operational timings may change without prior notice.
• Guests are advised to carry comfortable clothing, walking shoes, sunscreen, and umbrellas/light rain protection.
• Any additional expenses caused due to flight delay, cancellation, natural calamities, political disturbances, or unforeseen situations shall be borne by the guest directly.
• Tour itinerary may be amended or adjusted depending upon operational feasibility and local conditions.
• Driver and guide services are available as per the itinerary schedule only.
• No refund will be provided for any unused services, meals, sightseeing, or transfers.
• Guests are responsible for their personal belongings throughout the tour.
• Travel insurance is highly recommended for all travellers.
• The package price is calculated based on current taxes and currency rates; any future increase shall be payable extra.
• Guests must carry valid ID proof and travel documents during the tour.
• Smoking, consumption of alcohol, or any unlawful activity inside the vehicle is strictly prohibited.
• Management reserves the right to make changes in the itinerary without prior notice for smooth operation of the tour.
• 5% GST & 5% TCS will be applicable as per government norms.

Payment Policy

Payment Policy:

• 50% of the package amount must be paid during the time of booking (Advance Payment).
• Reconfirmation procedures can be done only after receiving the payment.
• Unused services for transfers, tours, and hotel accommodation are not refundable.

Mode of Payment:
For Advance booking, we need a 30 % token amount and balance need to pay 03 days prior to the departure.
You can also transfer money through NEFT /Debit or Credit Card Transaction.
You can directly deposit Cheque into our bank account mentioned below.
You can also visit our office.
You can make payment through UPI Id. (Call for details)

 

Cancellation Period (No. of days prior to Departure)

0-14 Days- 100%

15-30 Days- 75% of the Tour Cost

31-45 Days- 50% of the Tour Cost

46-50 Days-30% of the Tour Cost

More than 50 Days- 20% of the Tour Cost

Airline Cancellation Policy:

• Cancellation/Name Change/Date change will be processed as per Airline terms and conditions.
• No cash refund, the amount will be adjusted in an upcoming package.

Cancellation Policy

CANCELLATION POLICY:
25% cancellation of the package cost after confirmation/issuing the hotel voucher.
30% cancellation of the package cost before 10 days of the traveling date.
70% cancellation of the package cost before 05 days of the traveling date.
100% cancellations before 03 days of the travel date.
Any train and flight ticket cancellation will be applicable as per Indian railway airline rules and
refund/adjustment can be given only after recelving the refund from the train or airline company.

Airline Cancellation Policy:

• Cancellation/Name Change/Date change will be processed as per Airline terms and conditions.
• No cash refund, the amount will be adjusted in an upcoming package.

Terms & Conditions

• Rates are valid for Indian Citizens Only.
• Reconfirmation procedures can be done only after receiving the payment.
• Passport copies are mandatory for all payments made in foreign currency.
• Standard Check-in is at 14:00 Hours, and Check-out is at 12:00 Hours, which may vary as per local rules or the nature of the tour package.
• In case of Force Majeure events, such as pandemics, flight delays, cancellations, etc., we reserve the right to alter, amend, change, or modify the tour package and facilities before or during the tour. Refunds will not be applicable in such cases.
• Tripifine Private Limited will not be held accountable for any misbehavior or involvement in illegal activities by the customer during the tour.
• Any sickness, personal injuries, medical emergencies, or deaths during the trip are the responsibility of the customer and should be covered by their insurance.
• If you experience any discomfort with our service, please notify the tour coordinator or our office. Legal complaints will be handled under the jurisdiction of New Delhi.
• Pre/post tour deviations must be informed at the time of booking. Last-minute changes will not be entertained. Unused services will not be refunded.
• Security deposits may be required by hotels, which will be refunded upon checkout.
• Guests are advised not to keep valuables in the coach. The company will not be responsible for any loss.
• Guests are expected to be on time for tours and transfers. The maximum waiting time for the driver is 10 minutes.
• All guests must have valid travel insurance.
• Passengers must carry the required show money as per the rules of their travel destination.
• The company will not be liable for deportation issues due to a lack of show money or failure to present documents properly.
• Engaging in absconding or unlawful behavior during the tour will result in termination of the tour and revocation of travel privileges.
• The company shall not be liable for any expenses incurred due to failure to comply with tour or destination country regulations.
• It is mandatory for all guests to wear seatbelts while traveling. Any fines issued due to failure shall be borne by the guest.

Note : in Case heavy snow falls and any road block Any Cost arising due to natural Calamitics like
roadblocks, landslides etc. Then any Extra Cost Charge payable by Client.
Note in Case heavy snow falls and any road block, if these sightseeing vehicles would be unable to
provide pick up & drop and sightseeing, then 4X4 vehicle will be use which cost is not included in this
package and 4X4 vehicle cost will be payable by the guest _directly to the vehicle's driver.
Packages does not include entry fees to monuments and places
Any Insurance
Any cost arising due to natural calamities like, road blockage, political disturbances (strikes), ete (to be
borne by the client, which is directly payable on the spot).
Additional sightseeing or extra usage of vehicles, other than mentioned in the itinerary.
Entrance Fees & Guide charges.
Snow Vehicle Fare, If Road Is Block Due to Snow, it's not included in the packages.
All items of personal nature

NOTE:
Hotels are subject to availability at time of reservation,
If the base category room wil be not avallable, then " sup supplement prement cost cost will will be be applicable applicable for upper
category rooms.
All rates are Net & non-commission able to you.
Rates are subject to change, without any prior notice.
Cancellation & other policies as per the hotel/company rules.
Govt. S. tax (5.0%) will be applicable in the company invoice.

No cancellation & any refund will be made at any cost in case of bad weather or landslide or any
destination which is beyond the control of the agent/hotel.
Check in time in the hotel is 12:00 noon. (Early check in is subject to availability) & check out time of the
hotel is 10:00 AM morning.
We may reschedule the sightseeing days' subject to weather conditions & to ensure smooth execution of
tours.
Though Himachal has been witnessing a huge tourist growth, the facilities of Hotel, Services, Aids
ete available here cannot be matched to those available in the Cities and other developed destinations.
Hotels in Himachal are categorized on the basis of location, Services and costing and not as per Star
Categorization ie 1*, 2*,3* and so on.
The Package Cost Does Not Include Any Airfare and Train Fare,
Snow Vehicle Fare, If Road Is Block Due to Snow.
Personal Expenses Such as Laundry, Luggage Charge, Telephone Calls, Room Heater Charges, Tips &
Gratuity, Camera Fee, Mineral Water, Soft & Hard Drinks, Adventure Activities
Any Cost Arising Due to Natural Calamities Like, Landslides, Road Blockage, Political Disturbances
(Strikes), Etc. To Be Borne by The Guest.
Anything Which Is Not Included in The Inclusion.
If we change or cancel your Holiday
We do plan the arrangements in advance. It is unlikely that we will have to make any changes to your
travel arrangements.
Occasionally, we may have to make changes and we reserve the right to do so at any time. If there are any
changes, we will advise you of them at the earliest possible date.
We also reserve the right under any circumstances to cancel your travel arrangements by assigning
reasons to you.
Ifwe are unable to provide the booked travel arrangements due to reasons beyond our control (e.g. bad
weather): We shall first try to offer alternative dates for the tour if the tour hasn't already commenced.
Ifthe tour has already commenced, then we shall refund the booking price/fee charged to you on a pro-
rata basis depending on the portion of the tour utilized by you.
In all circumstances, however, our liability shall be limited to refunding to you the price we charged as
tour fees.