Inclusions & Exclusions

Inclusions

• Meet & greet at arrival
• Sightseeing in shared vehicle
• Breakfast
• Dubai City tour
• 4 Nights accommodation in 3 star hotel
• Desert Safari with BBQ Dinner

Exclusions

• Expenses caused by factors beyond our control like rail and flight delays, roadblocks, vehicle mal-functions, political disturbances etc.
• Entrance fees to monuments and museum
• All personal expenses
• Anything not mentioned in the inclusions list
• 5% GST and 5% TCS or as applicable to the total amount

 

Cancellation Policy

Cancellation charges per person

From 29 Jan 2024 to 30 Sep 2025

15 or more days before departure: 100%

Terms & Conditions

If you Cancel your Holiday
You or any member of your party may cancel their travel arrangements at any time. Written notification or an e-mail to that effect from the person who made the booking must be received at our office. The cancellation charges applicable are as per the published cancellation policy below :

If we change or cancel your holiday

We do plan the arrangements in advance. It is unlikely that we will have to make any changes to your travel arrangements.
Occasionally, we may have to make changes and we reserve the right to do so at any time. If there are any changes, we will advise you of them at the earliest possible date.
We also reserve the right under any circumstances to cancel your travel arrangements by assigning reasons to you.
If we are unable to provide the booked travel arrangements due to reasons beyond our control (e.g. bad weather):We shall first try to offer alternative dates for the tour if the tour hasn't already commenced.
If the tour has already commenced, then we shall refund the booking price/fee charged to you on a pro-rata basis depending on the portion of the tour utilized by you.
In all circumstances, however, our liability shall be limited to refunding to you the price we charged as tour fees.
If you want to change your holiday plan
After confirmation of services, if you wish to change your travel arrangements in any way (e.g. your chosen departure date or accommodation), we will do our utmost to make these changes but it may not always be possible. Any request for changes must be in writing from the person who made the booking. All cost incurred due to amendment will be borne by you.

If you have a complaint
If you face any problem during your holiday, please inform the relevant supplier (e.g. your hotelier, transporter etc.) and/or our representative immediately who will endeavor to set things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us, with your booking reference and all other relevant information. However, please be advised that while we are happy to assist you in the redressal of your complaint, if any, we will be able to extend only our best efforts in managing/coordinating your complaint with the respective service provider. All third party service providers are independent contractors who are at no time under our control or supervision.

All booking vouchers and tickets will be provided 3 days before departure.

Inclusions & Exclusions

Inclusions

• Meet & greet at arrival
• Sightseeing in shared vehicle
• Breakfast

Exclusions

• Expenses caused by factors beyond our control like rail and flight delays, roadblocks, vehicle mal-functions, political disturbances etc.
• Entrance fees to monuments and museum
• All personal expenses
• Anything not mentioned in the inclusions list
• 5% GST and 5% TCS or as applicable to the total amount

 

Payment Policy

Payment Policy:

• 50% of the package amount must be paid during the time of booking (Advance Payment).
• Reconfirmation procedures can be done only after receiving the payment.
• Unused services for transfers, tours, and hotel accommodation are not refundable.

 

Cancellation Period (No. of days prior to Departure)

0-14 Days- 100%

 

 

15-30 Days- 75% of the Tour Cost

 

31-45 Days- 50% of the Tour Cost

 

46-50 Days-30% of the Tour Cost

 

More than 50 Days- 20% of the Tour Cost

 

 

Airline Cancellation Policy:

• Cancellation/Name Change/Date change will be processed as per Airline terms and conditions.
• No cash refund, the amount will be adjusted in an upcoming package.

 

 

 

 

Cancellation Policy

Cancellation charges per person

• 15 or more days before departure: 100%

Airline Cancellation Policy:

• Cancellation/Name Change/Date change will be processed as per Airline terms and conditions.
• No cash refund, the amount will be adjusted in an upcoming package.

 

Terms & Conditions

• Rates are valid for Indian Citizens Only.
• Reconfirmation procedures can be done only after receiving the payment.
• Passport copies are mandatory for all payments made in foreign currency.
• Standard Check-in is at 14:00 Hours, and Check-out is at 12:00 Hours, which may vary as per local rules or the nature of the tour package.
• In case of Force Majeure events, such as pandemics, flight delays, cancellations, etc., we reserve the right to alter, amend, change, or modify the tour package and facilities before or during the tour. Refunds will not be applicable in such cases.
• Kalson Holidays will not be held accountable for any misbehavior or involvement in illegal activities by the customer during the tour.
• Any sickness, personal injuries, medical emergencies, or deaths during the trip are the responsibility of the customer and should be covered by their insurance.
• If you experience any discomfort with our service, please notify the tour coordinator or our office. Legal complaints will be handled under the jurisdiction of Bhopal.
• Pre/post tour deviations must be informed at the time of booking. Last-minute changes will not be entertained. Unused services will not be refunded.
• Security deposits may be required by hotels, which will be refunded upon checkout.
• Guests are advised not to keep valuables in the coach. The company will not be responsible for any loss.
• Guests are expected to be on time for tours and transfers. The maximum waiting time for the driver is 10 minutes.
• All guests must have valid travel insurance.
• Passengers must carry the required show money as per the rules of their travel destination.
• The company will not be liable for deportation issues due to a lack of show money or failure to present documents properly.
• Engaging in absconding or unlawful behavior during the tour will result in termination of the tour and revocation of travel privileges.
• The company shall not be liable for any expenses incurred due to failure to comply with tour or destination country regulations.
• It is mandatory for all guests to wear seatbelts while traveling. Any fines issued due to failure shall be borne by the guest.